Original Post
I'm putting together our development process, and I am curious to hear about anyones experience with bug-tracking tools. Currently we use Word, which is better than nothing, but I think a dedicated tool would serve us better. Bugzilla & FogBugz are about the only two I know about, and I've only lightly used Bugzilla. I particularily liked the end-user integration FogBugz has (e.g. two-clicks to submit a screenshot of a bug). ...but we have a diverse set of needs, not every project is for Windows; many are embedded.